Last Updated: [29/01/2026]

Welcome to Alfi Diagnostic Centre (“Alfi Diagnostics”, “we”, “our”, “us”). By accessing our website, using our services, or communicating with us via WhatsApp, phone, or other digital platforms, you agree to comply with and be bound by the following Terms & Conditions.

If you do not agree with these terms, please do not use our services.

1. Services Offered

Alfi Diagnostic Centre provides:

  • Pathology and diagnostic laboratory services
  • Medical test bookings and report delivery
  • Home sample collection (where applicable)
  • Online payment facilities
  • WhatsApp-based communication for appointments and reports

All services are subject to availability and applicable medical guidelines.

2. Eligibility

By using our services, you confirm that:

  • You are legally capable of entering into a binding agreement
  • The information provided by you is accurate and complete
  • You are using our services for lawful medical purposes only

3. Appointments & Sample Collection

  • Appointments are scheduled based on availability.
  • Home sample collection timing may vary due to logistics or unforeseen circumstances.
  • Delays may occur due to technical, medical, or operational reasons.

We reserve the right to reschedule or cancel appointments when necessary.

4. Payments & Pricing

  • All prices displayed are subject to change without prior notice.
  • Payments can be made online via approved payment gateways or offline at the centre.
  • Online payments are processed securely through third-party payment service providers.

We do not store any card, UPI, or banking details on our servers.

5. Refunds & Cancellations

  • Refunds, if applicable, are processed as per our Refund & Cancellation Policy.
  • No refunds will be issued for tests already conducted or samples already processed.
  • In case of duplicate or failed payments, refunds will be processed after verification.

6. Reports & Medical Disclaimer

  • Test reports are generated based on samples received and laboratory analysis.
  • Reports are intended for medical reference only and should be interpreted by a qualified healthcare professional.
  • Alfi Diagnostics is not responsible for clinical decisions made solely based on diagnostic reports.

7. WhatsApp & Digital Communication

By contacting us via WhatsApp or opting in for WhatsApp communication, you consent to receive:

  • Appointment confirmations
  • Test status updates
  • Reports and reminders

You may opt out of WhatsApp communication at any time by notifying us.

8. User Responsibilities

You agree:

  • Not to misuse or attempt to disrupt our website or services
  • Not to provide false or misleading information
  • Not to engage in any unlawful or abusive conduct

Any misuse may result in denial of services.

9. Intellectual Property

All website content including text, logos, graphics, and design elements are the property of Alfi Diagnostic Centre unless otherwise stated.

Unauthorized use, copying, or reproduction is strictly prohibited.

10. Limitation of Liability

To the maximum extent permitted by law:

  • Alfi Diagnostics shall not be liable for indirect, incidental, or consequential damages
  • We are not responsible for delays caused by third-party service providers, technical issues, or force majeure events

11. Third-Party Services

Our website may use third-party tools such as:

  • Payment gateways
  • WhatsApp Business platform
  • Website analytics services

We are not responsible for the actions or policies of such third parties.

12. Termination of Access

We reserve the right to suspend or terminate access to our services without prior notice if these Terms & Conditions are violated.

13. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in [Insert City, India].

14. Changes to Terms

We may update these Terms & Conditions from time to time. Continued use of our services constitutes acceptance of the updated terms.

15. Contact Information

For any queries regarding these Terms & Conditions, please contact:

Alfi Diagnostic Centre
📧 Email: dev.alfidiagnostics@gmail.com
📞 Phone: 086578 69200
🌐 Website: www.alfidiagnostics.com