Last Updated: [29-01-2026]

Alfi Diagnostic Centre (“Alfi Diagnostics”, “we”, “our”, “us”) is committed to protecting the privacy and personal information of its users, patients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including WhatsApp communication and online payments.

By accessing or using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Name
  • Mobile number
  • Email address
  • Date of birth
  • Address
  • Medical test details (only as required for service delivery)

b) Payment Information

When you make online payments, we may collect transaction-related information such as:

  • Payment reference ID
  • Transaction amount
  • Payment status

Note: We do not store your debit/credit card details, UPI IDs, or banking credentials. All payment data is securely processed by authorized third-party payment gateways.

c) WhatsApp Communication Data

When you communicate with us via WhatsApp:

  • Your mobile number
  • Message content (including test inquiries, appointment confirmations, reports delivery)
  • Date and time of communication

This data is used only for customer support, appointment coordination, report sharing, and service-related communication.

2. Use of Information

We use the collected information to:

  • Provide diagnostic and healthcare services
  • Schedule appointments and share reports
  • Communicate via WhatsApp, SMS, email, or phone
  • Process online payments
  • Improve our website and service quality
  • Comply with legal and regulatory obligations

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience.

Cookies may be used to:

  • Understand website traffic and user behavior
  • Remember user preferences
  • Improve website functionality and performance

You can choose to disable cookies through your browser settings. However, disabling cookies may affect certain website features.

4. Sharing of Information

We do not sell or rent your personal information.

We may share your information with:

  • Payment gateway service providers for transaction processing
  • WhatsApp Business service providers for official communication
  • IT and website service providers (strictly for operational purposes)
  • Legal or regulatory authorities when required by law

All third parties are required to maintain strict confidentiality and data security.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.

Despite our efforts, no digital platform is completely secure. Users are encouraged to share information responsibly.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill medical, legal, and operational requirements
  • Comply with applicable laws and regulations

7. User Rights

You have the right to:

  • Request access to your personal data
  • Request correction or update of information
  • Withdraw consent for WhatsApp communication
  • Request deletion of personal data (subject to legal obligations)

Requests can be made by contacting us using the details below.

8. WhatsApp Business Compliance

By contacting us through WhatsApp, you consent to receive service-related messages including:

  • Appointment confirmations
  • Test updates
  • Reports and reminders

You may opt out of WhatsApp communication at any time by sending a request to stop messages.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on this page.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact:

Alfi Diagnostic Centre
📧 Email: dev.alfidiagnostics@gmail.com
📞 Phone: 086578 69200
🌐 Website: www.alfidiagnostics.com